Privacy Policy


Effective Date: February 6, 2025
Last Updated: February 6, 2025

 

1. Introduction

Welcome to The Monzo Group (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, monzogroup.com. By using our services, you consent to the collection and use of your data in accordance with this policy.

2. Information We Collect

We collect different types of information based on how you interact with our website and services. This may include:

  • Personal Information: [Specify user data collected, e.g., Name, Phone Number, Email, Address, etc.]
  • Usage Data: Information such as IP address, browser type, operating system, referral URLs, and website activity collected via cookies and tracking technologies.
  • Third-Party Data: We may receive additional information from platforms such as [e.g., Zillow, Google Analytics, CRM systems].

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our services.
  • To respond to inquiries and customer support requests.
  • To send marketing and transactional communications (if consent is given).
  • To analyze website traffic and user interactions.

4. Data Sharing and Disclosure

We do not sell or share your personal data for marketing purposes outside of the services provided on our behalf. All personal data submitted through our contact forms is used exclusively to facilitate communication with our brokers and agents.

We do not sell or share your personal data for marketing purposes. However, we may share information in the following cases:

  • Internal Use: Data may be used by our employees or agents for customer service and operational support.
  • Third-Party Providers: We work with service providers such as website hosting, analytics (Google Analytics, social media pixels), and CRM tools to process data on our behalf.
  • Legal Requirements: We may disclose data to comply with legal obligations, law enforcement requests, or protect rights and safety.

5. Consent and Opt-Out Policy

In compliance with U.S. Mobile Carrier regulations, we require explicit opt-in consent for marketing and customer service communications via calls or text messages. By submitting your phone number through our forms, you agree to receive marketing and customer service calls and text messages from The Monzo Group. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time.

By submitting your information, you agree to receive communications from us. You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails.
  • Replying STOP to text messages.
  • Adjusting cookie settings via our website.

6. Data Retention Policy

We retain personal data for as long as necessary to fulfill business purposes or comply with legal obligations. Users may request data deletion by contacting info@monzogroup.com.

7. Security Measures

We implement reasonable security practices to protect personal data from unauthorized access, including encryption, secure storage, and access controls.

8. User Rights (GDPR, CCPA Compliance)

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal data.
  • Objecting to or restricting data processing.
  • Requesting a copy of your data.

To exercise these rights, contact us at info@monzogroup.com.

9. Cookies and Tracking Technologies

We use Google Analytics and social media pixels to track website interactions. Users can manage cookie settings through their browser or opt out via third-party tools.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at:

The Monzo Group
235 N Groesbeck Hwy, Mt Clemens, MI 48043
(586) 210-3350

 

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